Frequently Asked Questions

Some of the most commonly asked questions by customers…

 

Difference between pay monthly vs traditional website service?

The advantage of signing up to a pay monthly plan is that you can cancel at anytime by just giving 14 days’ notice – great if you’re looking for flexibility.

Our pay monthly service is flexible! Targeted towards small business, sole traders or those just looking to get online and an affordable price. The advantage is that you can cancel at anytime with 30 days notice.

 

Is there a contract period with pay monthly?

Nope! There is not a contract period for our pay monthly website packages. You are free to cancel your plan at anytime by providing us with 30 days’ notice.

 

How does the billing work for pay monthly plans?

All of our pay monthly plans are billed monthly via a direct debit. The initial set up cost is taken within the first month of signing up. We rely on Go Cardless as an engine to collect the initial set up cost and create the direct debit to collect payments on a monthly basis.

 

What happens if I miss a pay monthly payment?

It is unusual for a payment to be missed with a direct debit in place. But, for whatever reason If you miss a payment, we will contact you to make you aware of the late payment. You will have 30 days to make the payment before we will have to suspend your website.

 

Can I upgrade my pay monthly website package?

Absolutely, simply let us know which package you would like to move on to, and we will arrange this without disrupting the uptime of your existing website. It is really that easy.

 

How can I make updates to my website?

With our ‘Standard’ and ‘Premium’ pay monthly packages, you will have access to an easy to use page content editor, giving you the flexibility to amend your page content at any time.

With our traditional website services. Our websites are built upon the WordPress CMS and provides you with full control over your website and its content.

 

Can I add blog articles or portfolio items by myself?

With our ‘Standard’ and ‘Premium’ pay monthly packages, you are free to add new items via the easy to use content management system (CMS) without the need for us to get involved. That said, we are always on hand if you need any assistance.

 

Will my website work on mobile devices?

Yes, responsive website design is a standard process with all of our website design projects, meaning it will perform great on any desktop, tablet or mobile device.

 

Will my website rank well in the search engines?

This is not a yes or no answer. However, we implement the common on-page SEO practices with all of our websites, and we encourage great content to give your website the best starting chance with google.

Performing well in search engines takes commitment, and patience. Our SEO digital marketing service offers the work required to get your website higher in the search rankings.

 

Do I own the design files?

If you are using any one of our traditional website or design service. We hand over all copyright and ownership to you to use your design as you as you wish.

With our pay monthly website packages, we keep hold of the website files and the copyrights to it. This is how we manage to offer an affordable solution.

 

I need some design work, can you help with printing?

Yes, we can help with the printing of your new designs. We are not printers ourselves, but we have a few trusted printers with work with that we can recommend, or we can arrange the printing and delivery of the work.

 

Do we meet in person?

This depends on the scope of your project. Often, we can complete a project through communicating via telephone, email and video calls – which allows us to remain affordable. If you would like to meet in person, this can also be arranged.

Ready to start your project? Lets chat!